After much deliberation you’ve decided on the Gat Creek furniture for your home, selected the solid wood type, the finish, the hardware and placed your order. Oh, the anticipation. Wouldn’t a note from the builder of your furniture be nice? We’ve always thought so.
Simply let the trade professional or the retailer where you bought the furniture know you’d like to hear from the builder. We’ll alert the builder who will send a postcard to let you know they’ve started working on your furniture. You might hear from Phil or Paige Wagner - a husband and wife who are among our most experienced artisans.
While it may seem like a magic wand invented by the auto industry, Lean Manufacturing is a process that encompasses a variety of practices depending on the trade. “Our business is particularly well-suited to Lean principles,” Gat explained. “With a piece of solid lumber I can make a bed, or a table or a dresser. Unlike a car manufacturer that is dealing with thousands of parts to source and manage.” Lean works for both industries, but for Gat Creek the complexity is vastly reduced.
“Really it’s as simple as listening to our customer and focusing on the things she cares about,” Gat said. “And our customers care about the finest material and craftsmanship.”
To say that Chris Miller was born to be a prototype builder at Gat Creek might be a stretch. But it is safe to say he is a natural for the job.
The Baltimore native comes from a family of makers. His father, uncles and both grandfathers made their livings in residential construction — renovations and additions — and Chris himself joined the family business soon after high school. “I wouldn’t say I came into the family business kicking and screaming,” Chris recalled, “but I did try a couple other careers before deciding they were not for me.”