Privacy and Cookie Policy

This privacy and cookie policy describes how your personal information is collected, used and shared when you visit or make a purchase from (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device.  Additionally, as you browse the Site, we collect information about the individual web pages of products that you view, what website or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

How We Use Cookies

A cookie is a data file that is placed on your device or computer and often includes a unique identifier.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to meet customer needs. We only use this information for statistical purposes and then the data is removed from the system.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This action may prevent you from taking full advantage of the website.

For more information about cookies, and how to disable cookies, visit

Additionally, when you make a reservation, purchase, or attempt to make a reservation or purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as “Order Information.”

“Personal Information” in this Privacy Policy includes both Device Information and Order Information.

How Do We Use Your Personal Information?

The Order Information we collect generally is used by us or by our retail partners to fulfill any reservations or purchases placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.) Additionally, we use this information to communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising related to our products and services.

The Device Information we collect is used to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, to assess the success of our advertising and marketing campaigns, and to allow pages to load faster for an improved user experience.)

Controlling Your Personal Information

We share your personal information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt Out.

If you have previously agreed to our use of your Personal Information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us form.

We will not sell or lease your Personal Information to third parties unless we have your permission or are required to do so by law.


We do not honor any "do not track" requests sent from a web browser. Our site collects personally identifiable information from visitors and tracks their online activity.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the address provided below:

Customer Service

Gat Creek
5270 Valley Road
Berkeley Springs, WV 25411
United States